We fundamentally believe you will love the products you purchase from us. That's because we strive to ensure that they’re sourced or made in line with our customer needs. We understand, however, that sometimes a product may not be what you expect it to be. In that event, we invite you to review the following terms relating to returning a product or making a claim for a refund, credit, or replacement product.

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection law and regulations. Please note that there may be limitations to your right to return and obtain a refund for products. However, these will always be subject to your statutory rights.

There are a number of reasons why you might want to return a product or make a claim for a refund, credit or replacement product:

-You received the wrong product
-You received a damaged product
-Your order got lost in transit by the courier company
-Your delivery was incomplete

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Cake Pick-Ups Release Waiver

As much as (we) The Larder have enjoyed making your desserts or cake, if you (the customer) decide to pick up the item The Larder is NOT responsible for the cake, once it leaves our location. We WILL NOT replace or refund damaged cakes.

If you plan to pick up, here are a few important tips:

• Bring an enclosed, air-conditioned vehicle with a flat/level surface to set the cake on. (Seats and laps are not level!) A SUV, station wagon or hatchback are best.

• CLEAR vehicle space of loose objects that could fall onto or roll into the cake.

• Keep cake as cold as possible during transport, and away from sunlight.

• Drive carefully. Turns, stops and starts should be performed in an EXAGGERATEDLY SLOW manner. Avoid bumps and use a very slow speed on curves.

Any cakes not delivered by The Larder prior to your event will require immediate refrigeration unless specifically directed otherwise by The Larder. Long periods at room temperature, especially outdoors in South Australian weather may weaken the structure of the cake and risks damaging the quality and overall stability. Extended periods of non-refrigeration also increase the risk of food borne illness and are not recommended.

You (the customer) understand the risk involved in transporting (your own) cake, and agree to take full responsibility for any damage that occurs once the cake leaves The Larder. During the consultation, you will be prepped and well informed. If you decide to go ahead will need to sign a waiver form confirming you understand this information. Both parties will have copies of
this

CLAIMS PROCESS

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• Claims MUST BE lodged within 24 hours of delivery/expected delivery. This falls to the responsibility of the customer and if you (the customer) miss this deadline we will void the claim.

• Please use our contact us page, and ensure you submit all relevant information below:

• Reason for claim

• Your contact details

• Order number/date

• Delivery method/date 

• Product item(s) and description, including quantity of item(s) and batch number of defective items

• Photos showing any defective items AND the package, as it looked when it arrived

• Await response from our customer service team. Our team will assess the claim and advise you via phone, chat and/or email about the provisional outcome within 3 business days.

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Contact Us

Business Name: The Larder
ABN: 16581139089

Email: info@thelarder.shop
Phone: 0402748182
Street address: Wells street Stepney, 5069, South Australia
Instagram: @thelarderbymadeleine